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In today’s hyper-connected world, building a successful brand requires more than just a catchy logo and a memorable slogan. It demands creating a genuine connection with your audience. That’s where the concept of brand as person comes in. By understanding how to humanize your brand, you can foster deeper relationships with your customers, increase loyalty, and stand out from the competition.
The idea of brand as person goes beyond simply creating a logo or slogan; it’s about imbuing your brand with human-like qualities, characteristics, and values. Think of it as crafting a distinct brand personality that resonates with your target audience. This involves giving your brand a voice, a set of beliefs, and a way of interacting with the world that feels authentic and relatable.
The psychological impact of this approach is significant. Humans are naturally drawn to connect with other humans. By giving your brand a human face, you tap into this innate desire for connection. This fosters trust, encourages loyalty, and makes your brand more memorable. This is a cornerstone of customer connection.
Why does this strategy matter now more than ever? In an age where consumers are bombarded with marketing messages, standing out requires more than just shouting louder. It requires building genuine relationships. A brand as person strategy allows you to cut through the noise, create a memorable experience, and establish a lasting connection with your audience. We’ve seen firsthand how a carefully crafted brand archetype can transform a company’s image and resonate deeply with its target market.
Humanizing your brand yields a plethora of benefits that can significantly impact your bottom line.
[IMAGE: A visual representation of the benefits of humanizing a brand, showing a virtuous cycle of loyalty, connection, differentiation, recall, and engagement.]
Defining your brand personality is a crucial step in the brand as person strategy. It involves understanding your target audience, choosing the right brand archetype, and crafting a unique brand voice.
Understanding your target audience is paramount to creating a brand personality that resonates with them.
When our team in Dubai tackles this issue, they often find that a deep dive into customer reviews and social media comments provides invaluable insights into their audience’s true desires. A client once asked us about this… We showed them how applying targeted audience research led to a measurable lift in their KPIs.
Brand archetypes provide a framework for understanding different personality types and how they resonate with audiences. Exploring the 12 Jungian archetypes can help you identify the brand personality that best reflects your brand’s core values.
The Innocent: Yearns for paradise. (e.g., Dove)
The Regular Guy/Gal: Connects with everyday people. (e.g., IKEA)
The Hero: Overcomes challenges to make the world a better place. (e.g., Nike)
The Caregiver: Protects and cares for others. (e.g., Johnson & Johnson)
The Explorer: Seeks freedom and adventure. (e.g., Jeep)
The Outlaw: Rebellious and challenges the status quo. (e.g., Harley-Davidson)
The Lover: Creates intimacy and inspires love. (e.g., Chanel)
The Creator: Imaginative and innovative. (e.g., Apple)
The Jester: Brings joy and humor to the world. (e.g., Old Spice)
The Sage: Seeks knowledge and truth. (e.g., Google)
The Magician: Transforms and creates wonder. (e.g., Disney)
The Ruler: Creates order and stability. (e.g., Mercedes-Benz)
[IMAGE: A visual representation of the 12 Jungian archetypes, showcasing their key characteristics and examples of brands that embody them.]
Your brand voice is the way your brand communicates with the world. It’s the personality that shines through in your writing, your social media posts, and your customer service interactions.
Witty: Old Spice is known for its humorous and irreverent brand voice.
Professional: LinkedIn maintains a professional and informative brand voice.
Empathetic: Dove uses an empathetic and caring brand voice.
Once you’ve defined your brand personality, it’s time to bring it to life by building human attributes into your brand. This involves brand storytelling, emotional branding, demonstrating empathy, and creating a consistent visual identity.
Brand storytelling is a powerful tool for connecting with your audience on an emotional level. Sharing your brand’s narrative helps customers understand your values, your mission, and your reason for being.
Emotional branding goes hand-in-hand with empathy and authenticity. To truly humanize your brand, you need to show that you care about your customers and the world around you.
> “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Your visual identity is a crucial component of your brand personality. It’s the first thing people see when they encounter your brand, so it’s important to make sure it accurately reflects your brand’s values and character.
[IMAGE: Examples of visual identities that successfully reflect different brand archetypes.]
Implementing the brand as person strategy requires training your team, integrating human elements into your marketing campaigns, and measuring your success.
Your team is the face of your brand. They are the ones who interact with customers on a daily basis, so it’s crucial that they understand and embody your brand personality.
Integrate human elements into your marketing campaigns to create a more personal and engaging experience for your customers.
Measuring the success of your humanization efforts is essential to ensure that you’re on the right track.
Here’s an example of a table to track these metrics:
| Metric | Description | Target | Current |
|---|---|---|---|
| Customer Satisfaction Score (CSAT) | Percentage of customers satisfied with their experience. | 90% | 85% |
| Net Promoter Score (NPS) | Likelihood of customers recommending your brand. | 70 | 60 |
| Customer Retention Rate | Percentage of customers who remain customers over a period. | 80% | 75% |
| Social Media Engagement Rate | Average likes, comments, and shares per post. | 5% | 3% |
There are several common misconceptions about the brand as person strategy. It’s important to debunk these myths to ensure that you’re implementing the strategy effectively.
This is a common misconception. While being relatable and approachable is important, formality depends on the brand and the audience.
While social media is an important channel for humanizing your brand, it’s not the only one.
The brand as person strategy will continue to evolve as technology and consumer expectations change.
AI is playing an increasingly important role in personalization, allowing brands to create more tailored experiences for their customers.
Brands must be adaptable and willing to evolve their personalities to stay relevant in a rapidly changing world.
Understanding and implementing the brand as person strategy offers numerous benefits, including increased customer loyalty, stronger emotional connections, and improved brand differentiation. By defining your brand personality, building human attributes, and integrating these elements into all aspects of your business, you can create a brand that resonates with your audience and stands the test of time. We at SkySol Media are committed to helping businesses like yours create meaningful connections with their customers, driving growth and fostering long-term success.
Q: What is the first step in creating a ‘brand as person’?
A: The first step is identifying and understanding your target audience’s values, needs, and desires. This will inform the personality you want to create for your brand.
Q: How do I choose the right brand archetype?
A: Select an archetype that resonates with your brand’s core values, mission, and target audience. Consider what kind of personality will best attract and engage your ideal customer.
Q: Is it necessary to be on social media to implement a ‘brand as person’ strategy?
A: While social media is an important channel, it’s not the only one. Integrate your brand personality across all touchpoints, including your website, customer service, and product design.
Q: How do I measure the success of my humanization efforts?
A: Track customer satisfaction and loyalty metrics, monitor brand mentions and sentiment online, and analyze engagement rates on social media. These metrics will provide insights into the effectiveness of your strategy.
Q: Can AI help with humanizing my brand?
A: Yes, AI can be used to create more personalized customer experiences. However, it’s important to balance automation with human interaction and to be transparent about how you’re using AI.
Q: How often should I refine my brand’s personality?
A: Humanizing your brand is an ongoing process. Continuously monitor customer feedback and stay attuned to changing customer expectations and values. Refine your brand personality* as needed to ensure that it continues to resonate with your audience.
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