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Return and Refund Policy
At SkySol Media, customer satisfaction is our top priority. We strive to deliver high-quality digital services and solutions tailored to your business needs. If you’re not satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
We offer refunds under the following conditions:
You have purchased a digital product or service directly from SkySol Media.
You request the refund within 14 days of the purchase date.
The service or product has not been fully delivered, used extensively, or customized beyond the scope of the initial agreement.
The refund request is based on a clear, valid reason (e.g. product malfunction, service not as described).
2. Non-Refundable Items
The following items are non-refundable:
Custom development projects already delivered.
Completed design or branding packages.
Website maintenance or hosting services used during the billing period.
Third-party integrations or services purchased through us.
Consultation fees once the session has taken place.
3. How to Request a Refund
To request a refund, please contact us at info@skysolmedia.com with the following information:
Your full name and email used during purchase
Date of purchase and order reference (if any)
Reason for the refund request
Our team will review your request within 2–3 business days and get back to you with the outcome.
4. Partial Refunds
In certain cases, we may offer partial refunds, especially if the project has been partially completed or you are canceling a long-term service subscription mid-cycle.
5. Changes to This Policy
SkySol Media reserves the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with the revised date.
Need Help?
For more information or specific refund inquiries, please contact our support team at: